Latest Content
Customer experience expert and advocate with a deep-rooted commitment to customer empathy. Leveraging my background in hospitality management and a decade of experience scaling up digital products, I excel in delivering exceptional customer experiences from end to end. From leading customer service initiatives to owning product roadmaps, I bring a unique blend of expertise that spans the entire customer journey. My biggest strength lies in my ability to empathize with customers, allowing me to anticipate their needs and deliver tailored experiences that exceed expectations.
Additional skills: product management, project management, user research, team leadership, competitive analysis, data analysis, defining personas, market research, messaging & positioning, copywriting, problem solving, communication, knowledge sharing, product documentation, prototyping, wireframing, presentations, stakeholder management, storytelling, requirements documentation, technology partnership