Steve Davies

Steve Davies

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Verint Verint
5 Strategies to Achieve CX Automation in the Contact Center
5 Strategies to Achieve CX Automation in the Contact Center
Mar 18, 2024
Article

Latest Content

Verint Verint
Why Happy Agents Mean Happy Customers
Why Happy Agents Mean Happy Customers
Jun 21, 2024
Article
Verint Verint
All the Ways You Can Serve a Survey
All the Ways You Can Serve a Survey
Apr 21, 2024
Article
Verint Verint
Containing, Suggesting, Assisting: Increasing Agent Capacity with Verint Bots
Containing, Suggesting, Assisting: Increasing Agent Capacity with Verint Bots
Apr 21, 2024
Article
Verint Verint
Why Aren't Some CX Leaders Open to CCaaS Solutions?
Why Aren't Some CX Leaders Open to CCaaS Solutions?
Mar 21, 2024
Article
Verint Verint
5 Strategies to Achieve CX Automation in the Contact Center
5 Strategies to Achieve CX Automation in the Contact Center
Mar 18, 2024
Article
Verint Verint
Can't Get No Satisfaction: Where First Generation CCaaS Falls Short
Can't Get No Satisfaction: Where First Generation CCaaS Falls Short
Feb 21, 2024
Article
Verint Verint
Amazon Leads the Way Among U.S. Retailers for Happy Customers
Amazon Leads the Way Among U.S. Retailers for Happy Customers
Jan 17, 2024
Report
Verint Verint
Why Best of Breed CX Solutions Offer Better ROI
Why Best of Breed CX Solutions Offer Better ROI
Nov 28, 2023
Article
Verint Verint
The Ultimate Guide to Customer Engagement Using Apple Messages for Business
The Ultimate Guide to Customer Engagement Using Apple Messages for Business
Nov 16, 2023
Article
Verint Verint
The Ultimate Guide to Engaging Customers Using Google Business Messages
The Ultimate Guide to Engaging Customers Using Google Business Messages
Nov 16, 2023
Article

Articles

11
Why Happy Agents Mean Happy Customers
Article
Why Happy Agents Mean Happy Customers
All the Ways You Can Serve a Survey
Article
All the Ways You Can Serve a Survey
Containing, Suggesting, Assisting: Increasing Agent Capacity with Verint Bots
Article
Containing, Suggesting, Assisting: Increasing Agent Capacity with Verint Bots
Why Aren't Some CX Leaders Open to CCaaS Solutions?
Article
Why Aren't Some CX Leaders Open to CCaaS Solutions?
5 Strategies to Achieve CX Automation in the Contact Center
Article
5 Strategies to Achieve CX Automation in the Contact Center
Can't Get No Satisfaction: Where First Generation CCaaS Falls Short
Article
Can't Get No Satisfaction: Where First Generation CCaaS Falls Short
Why Best of Breed CX Solutions Offer Better ROI
Article
Why Best of Breed CX Solutions Offer Better ROI
The Ultimate Guide to Customer Engagement Using Apple Messages for Business
Article
The Ultimate Guide to Customer Engagement Using Apple Messages for Business
The Ultimate Guide to Engaging Customers Using Google Business Messages
Article
The Ultimate Guide to Engaging Customers Using Google Business Messages
How Travel Companies Can Deliver Great CX During the Summer Vacation Rush
Article
How Travel Companies Can Deliver Great CX During the Summer Vacation Rush
The Ultimate Guide to Customer Engagement Using Facebook Messenger
Article
The Ultimate Guide to Customer Engagement Using Facebook Messenger

Reports

1

I’m an experienced communications and content specialist with a background in broadcast and online journalism. A versatile story teller across all digital platforms, that thrives in fast-paced, demanding and ever changing working environments.

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11
articles
1
report