Steve Tondé

Hello there! 👋,

I'm Steve Tondé, Mayana's dad, and a Technology Leader dedicated to helping companies achieve the following:

1) Transform their Customer Experience Departments into award-winning Organization through innovative strategies.

2) Build great products that resonate with customers, in order to drive retention and satisfaction.

What I am great at:

Developing and leading high-performing teams, ensuring exceptional service delivery, and leveraging customer insights to inform product enhancements.

How do I achieve success:

With over a decade in tech, I harness automation, empower people, and leverage data analytics and technology to deliver pivotal customer outcomes.

What drives me:

- My family
- Passionate about leadership
- Lifelong learning.

I draw inspiration from superheroes and champion kindness in all endeavours.

Let's Connect!

Read The Customer Support Chronicles Blog:

https://medium.com/@stevetonde/code-meets-customer-care-a-geeks-journey-to-crafting-an-award-winning-saas-customer-support-611907b52070