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Award winning, experienced FCA Approved Director and speaker, with cross border experience in Customer Service / Experience, Payments, Operations, Collections and Fraud, setting up and auditing these particular departments to ensure staffing and use of technology is optimised to the fullest. UK, EU and Asian (India) experience in Collections, Fraud and Processes ensuring that UK and EU financial institutions are optimising all their potential capabilities. US experience also gained advising Collections and Fraud shops on best and better practice, cost savings made throughout these engagements. Further experience advising a secured and unsecured collections shop in South Africa for a global brand.
Strategic Planning & Development
- Process & Performance Optimisation
- Cost Reduction & Avoidance
- Vendor Sourcing & Quality
- Finance & Budget Analysis
- Multi-Site Operations
- Risk Analysis & Regulatory Affairs
- Program & Project Leadership
- Organisation & Communication
Specialties: Setting up and redefining collections departments in the financial services sector. Audit and best practice advice for Fraud / Collections shops within the financial sector, making significant savings and ensuring risk mitigation is at the highest level. Project leadership in financial services and call centre trouble shooting to ensure no SLA breaches. Understanding of new technology emerging in the industry, and how these advancements can aid and assist financial institutions in the long term to reduce cost and increase productivity.