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I thrive on challenges and seek ways to optimize customer satisfaction, resources, tools, and information creatively. I believe that leveraging the strengths of individuals, being open to new ideas, and elevating the people around you are foundational to business success.
My focus on consulting, technical sales, and customer success has allowed me to build rewarding and lasting relationships with my customers while identifying new business opportunities. My ability to understand customer issues and present innovative solutions has enabled my customers to achieve their business objectives and increase revenue on targeted accounts.
As a trusted security and compliance professional, I have utilized data and technology to build a supplier questionnaire program from the ground up. While at NetApp, I applied my experience in security, trust, data protection, ESG, carbon emissions, and privacy to increase the scale of our supplier questionnaire operations by 525% and increase efficiencies in response times by 85%. I specialize in identifying needs for deliverable outcomes by leveraging knowledge and response management platforms to optimize and streamline responses to RFPs, RFIs, security questionnaires, and ESG, DI&B, and carbon emissions surveys. As part of the effort to increase efficiencies, I developed a knowledge-based content library that it is now recognized as a trusted source of information by multiple business units throughout the company.
Areas of Expertise Include:
Professional Services Consulting
Project Management
Technical Sales Support
Security Risk Assessments
RFPIO Certified
Customer Success Management
Client-Facing Communications
Solution Selling
Customer Trust and Assurance
Proposal Development
Account Development
Process Optimization
Technical Writing
User Training & Webinars
ESG and Carbon Emissions Surveys