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Highly adaptive and creative learning executive with a proven ability to set a vision and execute a strategy to create scalable, global learning solutions that delivers business result through customer education. An inspiring leader who is comfortable with both the strategic and tactical aspect of work.
Core Expertise:
• Aligning learning and development solutions with customer success frameworks to develop learning solutions that support the customer journey from onboard to optimization and ultimately to renewal and expansion.
• Building learning organizations and the strategic directions to create customized training solutions, incorporating a blend of innovative delivery methods to promote effective learning while leveraging creativity to engage participants.
• Managing cross-functional projects, developing and implementing large-scale programs while providing vision and direction to motivate teams to achieve exceptional results.
Speaking Engagements:
• TSIA Conference Presenter: From Smile Sheets to Outcomes San Diego, CA (2016)
• Interviewed by Maria Chapman, TSIA, for the article “The Role of Education Services in Customer Success,” (2016)
• TSIA Conference Presenter: The Role of Education Services in Customer Success and Beyond San Diego, CA (2017)
Awards:
• Cisco Systems Q4 2018 Technical Support Pinnacle Award: Education4Adoption/Success Source
• Cisco Systems Q1 2019 Best of We: Customer Journey Mapping