Dynamic leader adept in managing several portfolios and projects, collaborating with stakeholders, negotiating with vendors, drafting robust market and business strategies, and assuring service excellence. Skilled in utilising exceptional abilities in product management, retail sales and marketing management, copywriting, editing, research, and product strategy. Influential communicator with aptitude to enhance customer experience, liaise with various departments, influence key decisions, demonstrate successful presentations, and coordinate operations to accelerate pipeline growth and profitability. Advanced in Confluence, Jira, Slack, Tableau, UserVoice, SAP, Fullstory, Bridge, Crayon, Klue, Chorus, ProductBoard, and Siebel.
Key Projects
- Project-managed +20 product launches in 2020 despite COVID-19 pandemic for Talkdesk and migrated Opentalk to full virtual event.
- Successfully conceptualised, drafted, directed, and produced Talkdesk’s first video of production-value for PoC for Virtual Reality.
- Devised go-to-market activities for the launch of Talkdesk Mobile, Omnichannel, and Business Transformation Services with marketing videos, webinars, presentations, webpages, and sales collateral pieces.
- Established Talkdesk’s marketing culture committee as a founding member during ‘work-from-home’ transition.
- Launched VoLTE cell technology (4G) in Portugal – first for country and one of the first in Europe.