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I help SaaS B2B companies retain and grow their self-service customers through data, automation, and content creation. I sit in the middle of data, customers, and storytelling and love to ship things quickly.
I'm currently building the digital customer success program at Bazaarvoice. Over this time, we've improved NPS scores and gross retention through building health score models, automating the client lifecycle, and creating content and campaigns to drive customer adoption.
Previously, I led a client success team of 5 CSMs at Sumo.com, while growing a white glove program to $500k ARR in 6 months. Here I learned to create a customer treatment model and team expertise to scale our client success initiative across thousands of SMB customers.