Tina Katic-Michalos

With over 10 years of experience in digital operations and customer experience, I am a passionate and driven leader who strives to deliver exceptional results and value for my organization and clients. My core competencies include process automation, strategic planning, project management, customer success, and marketing automation. I am currently the Director of Revenue Operations at Bright Horizons, a leading provider of high-quality child care and early education, where I oversee the lead-to-revenue processes, analysis, and reporting.

I have developed and implemented tools and data structures that help executives identify and address process inefficiencies, data discrepancies, process gaps, and individual performance. I have also collaborated with 60 different customer-facing departments to establish a new department that oversees customer success, from how prospects find us to onboarding new customers and every touch point in-between. I have earned global recognition for launching a seamless customer experience project that significantly increased revenue growth.

I have won the Pinnacle Marker Award for steering a customer-centric culture and environment. I am also a proud Pardot Trailblazer and a volunteer community leader who organizes quarterly meetups for B2B marketing professionals who want to grow their skills and knowledge in marketing automation.