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With over eleven years of experience leading post-sales Customer Success teams at Adobe, Tom runs an organisation that is passionately committed to ensuring the success of Enterprise Customers on the Adobe Document and Creative Cloud platforms. Currently acting as the Director of Customer Success & Services EMEA, Tom strategically oversees the delivery of deployment, adoption, value, and retention initiatives across Europe, the Middle East, and Africa.
Tom is known for his innovative thinking and problem-solving skills, always in pursuit of new ways to improve processes and address business challenges with optimal efficiency. His enthusiasm lies in global leadership, relationship building, and empowering his team to surpass collective goals. Tom is driven by a continuous quest for learning, always eager to acquire new skills and methodologies that elevate customer success and fuel organizational growth.
Outside of work, Tom enjoys spending time with his family in Gloucestershire and is a keen long distance runner, taking part in several Marathon and Ultramarathon events.