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Are you looking for a ‘go-getter’ with proven multi-million ROI results? I am a visionary leader that will ‘Make a Difference’ in any organization by putting winning teams together to drive revenue growth, ensure client satisfaction and create successful transformations!
I am well known for my unique strengths that include a business strategy mindset along with proven ability in mastering long term client relationships for repeat business. My Lean Six Sigma and PMP skills allow me to simplifying complex issues as well as revamp processes. I contributed significantly to ROI by leading and integrating user experience with continuous improvement capabilities for usability.
I have a strong background in operational leadership, change management, transformation, portfolio planning and program management. By leveraging initiatives with technology, I quickly align business objectives with corporate mission and ROI factors. As a leader, I ensure long lasting relationships, implement process improvements, bring organization to any chaos environment and motivate teams for overall increased revenue.
Credentials: MBA, Business Administration• BA ,Management Information Systems • PMP • Six Sigma Black Belt • Executive Leadership • Strong Communication & Negotiation Skills • Strong IT Knowledge & Technical Skills
Core Competencies:
Strategic Planning and Execution
Client Relationship Management
Agile/Project Management
Customer SLAs and KPI Metrics
Proven Revenue Stream
Collaborative Leader
Call Center Leadership
Six Sigma Process Improvements
PMP
Analytics and Reporting
Change Management