An innovative E-commerce website founder and digital transformation consultant with 10+ years of expertise in online marketing, website management, digital media planning, web design, SaaS, customer success, and customer experience. I specialize in enhancing the digital journey for employees, partners, and customers across various platforms. Leveraging a strong background in all aspects of marketing, I have successfully taken on P&L responsibilities, partnership and distribution channel development, startup company creation, and sales.
Recognized for my keen business acumen and aptitude for managing multiple processes, I am adept at defining improvements in sales and customer service, fostering collaboration, and nurturing the strengths of peers. My extensive experience in developing new markets, streamlining workflows, and achieving targeted business development goals has been invaluable for various organizations.
As an experienced trainer, I am skilled at conducting sessions to elevate staff performance and service quality. My strengths include:
• Certifications in E-Commerce Consulting, E-Commerce Management, and Brand Retail
• An Omni-Channel and Commerce Relevancy mindset
• A decade of experience in senior management roles within E-Commerce, SaaS, Digital Marketing, MarTech, Adtech, and Retail industries
• Expertise in SEO and SEM Marketing
• Strong leadership skills in board administration and new business development, with a focus on teamwork and collaboration
• Proficient in branding, customer journey mapping, and messaging for marketing
• Knowledge of programming languages such as HTML, CSS, JavaScript, and PHP
• Experience with platforms like SAP Commerce Cloud (Hybris), Salesforce Commerce Cloud (DemandWare), Intershop, Magento, Shopify Plus, WooCommerce, SalesForce, Zoho, Dynamics, Atlassian, Adobe, Oracle, Marketo, HubSpot, Insider, Optimizely, Emarsys, BloomReach, Dynamic Yield, GetResponse, WordPress, and tools/channels like Jira, Confluence, Slack, Trello, Basecamp, ClickUp, Evernote, Smartsheet.
• Adept at building new online marketing strategies and integrating brand marketing
• Comprehensive understanding of negotiations, agreements, and contracts in the online business sphere
• Proficiency in developing customer experiences through a data-driven approach
As a digital transformation consultant and partner experience professional, I bring a deep understanding of digital technology and its potential to improve the experiences of employees, partners, and customers.