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An award-winning business strategy consultant with extensive international experience in the contact centre and CX digitisation and change.
Zaheer's experience includes:
CX and omnichannel strategy design, digital transformation consulting and advisory service to multi-national organizations on a range of topics, including enablement of customer value management, driving digital and mobile adaption, operational and business strategy assessments to save cost and enhancing revenue generation, service design including customer journey mapping and business/process innovation.
Due to his passion for customer experience, entrepreneurship, and business innovation - Zaheer has developed the following commercial products:
1) The world's first contextually designed global CX brainstorm community (https://cxbrainstorm.com/) - the CXBrainstorm is an idea, knowledge, and best practice sharing crowdsourcing site explicitly designed to improve and innovate global customer experience practices. You can sign up for free or email grow @ cxbrainstorm.com to learn more.
2) Customer Journey Mapping Workbooks to empower CX professionals across Telecom, Banking, Retail, Insurance, Utilities, and Travel industries - conduct focused, effective, and engaging customer journey mapping workshops.
3) The industry's first casual CX Game that could be played on screens of all sizes. The game is designed with CX's passionate professionals and brands in mind. The game is available in 2D and 3D and can be downloaded from Apple Store and Google Play for Free.
Zaheer is available to collaborate on challenging opportunities in the digital transformation, innovation, and customer experience domains. Let's improve and innovate CX globally!