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As a seasoned Customer Success Leader with over 20 years of experience, I've built and led high-performing teams, driving customer retention and satisfaction across various industries. My passion lies in creating customer-centric strategies that enhance product value and foster long-term loyalty. During my tenure as VP of Support & Services at Insightly, I successfully navigated an M&A, ensuring seamless transitions and continuous customer support.
Beyond my professional life, I’m an avid outdoor enthusiast, photographer, and storyteller. Through my blog, "Nomatic Notes," I share my journey of exploration, blending my love for travel and creativity with my professional insights. I'm always seeking new challenges that allow me to merge my expertise in customer success with my personal passions.