Strategic, dynamic, and results-driven executive leader with over a decade of experience leading B2C and B2B businesses with direct customer bases exceeding 300k. Proven expertise in shaping, directing, and executing on member experience strategies that drive increased retention, upsells, and customer satisfaction. Expert in team development, employee retention, and leadership. Adept at building and leading high-performing teams across member community, member services, and product organizations to deliver best-in-class, customized experiences that align with the company vision and mission. Strong experience in collaborating with cross-functional teams to ensure alignment and achieve goals. Excellent communication, negotiation, and public relations skills, with a demonstrated ability to effectively communicate with Senior Management. Skilled in analyzing data from analytics platforms to derive insights and forecast the impact of initiatives.

Driven by a creative, empathetic approach to problem solving, one that starts with the customer and ends with innovative solutions, I work hard as a researcher, strategist and product leader to ensure my clients' success in realizing key business goals and stimulating a marked increase in customer satisfaction. I bring an engaging leadership and communication style, as well as a deep knowledge of product management, business strategy and the needs of New York City real estate professionals and their customer base. SKILLED IN: Product & Strategy | Prioritization & Communication | Team Building & Management | Conception & Launch of New Products | Customer Research | Training & On-boarding | Product Marketing | Agile Methodologies | Deep Understanding of the Real Estate Industry | Functionally Fluent Spanish PASSIONATE ABOUT: Meaningful, Effective Collaboration | Customer Experience Driven Development | Transparency

Todd Rich is currently the owner of the Maid Brigade franchise for Northern Nevada. Maid Brigade’s exclusive PUREcleaning complete home & commercial cleaning and disinfection services is now available to the Northern Nevada area. Maid Brigade’s PUREcleaning system utilizes a multi-point cleaning process to remove dirt and debris, and follows it with a powerful, non-toxic, EPA-registered disinfectant to remove harmful contaminants. Generated onsite, the electrolyzed water cleaner and disinfectant contains no harsh residues, dyes, or odors, and is safe for people, pets, and the environment. Maid Brigade has served thousands of communities throughout the country for over three decades and is dedicated to providing the healthiest and most effective cleaning on the market today Todd previously served as the Vice President of Human Resources at Nevada Health Centers (NVHC). NVHC is a non-profit organization with 17 sites that provides health care services to thousands of Nevadans across the state. These services include primary care, dental and other needed ancillary services. Responsible for all human resources, organizational development, compliance and marketing functions. Prior to joining the NVHC, Mr Rich served as Deputy Executive Director at the Nevada State Board of Medical Examiners. He helped move the Board forward in the areas of regulation development, operational improvement and public outreach. He also served as the Chief Deputy Commissioner of the Nevada Division of Insurance. He was responsible for the administration functions of the Division as well as overseeing the Life & Health, Property & Casualty, Producer Licensing, and Self Insured Worker’s Compensation Section. He also served as a hearing officer for the Agency. Previously, Mr. Rich served in Governor Gibbons’ cabinet as the Director of Personnel for the State of Nevada. He also held the position of Deputy Director for the Department of Business and Industry and is a former Board Member of the Public Employee’s Benefit Program for the state of Nevada. Prior to state service, he managed a large physicians’ practice in Reno. He also held the position of Human Resource Director for Renown Health System in Reno and Comcast Cable in Philadelphia. Mr. Rich is a graduate of the University of Nevada with a bachelor’s degree in Business Administration.

I lead Vendasta's all-star sales team. Before I began wowing potential partners into signing up for our platform, some of my many skills included master bartending - just like Tom Cruise, except taller and better looking. Smiling with bugs in my teeth, I travel the world on my Harley every chance I get. Goal oriented and focused, I like to work with wood building things that sometimes look like the things I'm trying to build. I'd love to hear from you, here's how you can get in touch with me! troberts@vendasta.com (306) 955-5512 ext 130

Principal Engineer, Google Cloud. Do less, ship more.

As an accomplished product management leader, I have a track record of successfully launching and growing consumer products across billions of people on platforms like YouTube, Twitter, and Snapchat. I currently serve as the Director of Product Management at YouTube, where I spearheaded the Shorts short-form video initiative, encompassing Creation, Consumption, Recommendations, and Infrastructure. As the founding Product Manager for Shorts, I have played a pivotal role in its growth, reaching over 2 billion monthly users and 50 billion daily views. Please check out this episode of Creator Support, where I discuss YouTube Shorts with Colin & Samir: https://youtu.be/XJO4I3vKbis My passion lies in shaping and scaling early-stage products, and I have a proven history of leading large-scale initiatives that involve the collaboration of hundreds of engineers. My areas of proficiency include multi-sided platforms, ecosystems, network effects, disruption, short-form video, video creation tools, machine learning & AI applications, content recommendations, video playback, social media products, product strategy, customer-centricity, internet culture, user experience, product definition, and roadmaps. I earned my B.S. in Computer Engineering from Embry-Riddle Aeronautical University, a Master's in Systems Engineering from Georgia Tech, and an MBA from Rollins College. Outside of work, I cherish spending time with my family and engaging in hobbies like hiking, exploring nature, and learning about photography, video creation, science, and technology trends.