Zafira is the founder of Zafira Rajan, Inc., a branding strategy and copywriting consultancy for conscious coaches, health, wellness and lifestyle entrepreneurs. She supports her clients in the elevation and creation of their brands through personality-driven conversion copy that brings their vision to life, and impacts positive change on their audience. Her mission is to hone in on their natural gifts and abilities, give them the voice they're struggling to find within, and challenge their creative boundaries. She lights up helping them launch their next big thing with brand clarity! Zafira is best known for her ability to give clients the words they couldn't find, and making the entire collaborative process of working together fun, easy and a total delight. ► Zafira's signature services include: THE COPY CLEANSE™ Transform expiring web copy into fresh conversions. - 90-minute live video web copy, user experience & design audit - Copy brainstorming on the spot to take your words from 0 to 100 THE PERSONALITY PEEL™ Shed the branding skin that doesn't reflect your true self. - Comprehensive brand messaging strategy to help you gain clarity on what makes YOU unique - Includes brand voice, values, vision, story, promise, process, website taglines, USP, social media profile bios, audience personas, elevator pitch & more LAUNCH & LET GO™ Watch sales roll in for your launch - while you're at the spa. - Take the stress out of your next product or service launch with a communications strategy to stay on track, customer research and interviews + a full suite of launch copy - Includes opt in page, sales page copy, blog posts, email sequences, graphics + special bonuses Learn more: www.zafirarajan.com

An award-winning business strategy consultant with extensive international experience in the contact centre and CX digitisation and change. Zaheer's experience includes: CX and omnichannel strategy design, digital transformation consulting and advisory service to multi-national organizations on a range of topics, including enablement of customer value management, driving digital and mobile adaption, operational and business strategy assessments to save cost and enhancing revenue generation, service design including customer journey mapping and business/process innovation. Due to his passion for customer experience, entrepreneurship, and business innovation - Zaheer has developed the following commercial products: 1) The world's first contextually designed global CX brainstorm community (https://cxbrainstorm.com/) - the CXBrainstorm is an idea, knowledge, and best practice sharing crowdsourcing site explicitly designed to improve and innovate global customer experience practices. You can sign up for free or email grow @ cxbrainstorm.com to learn more. 2) Customer Journey Mapping Workbooks to empower CX professionals across Telecom, Banking, Retail, Insurance, Utilities, and Travel industries - conduct focused, effective, and engaging customer journey mapping workshops. 3) The industry's first casual CX Game that could be played on screens of all sizes. The game is designed with CX's passionate professionals and brands in mind. The game is available in 2D and 3D and can be downloaded from Apple Store and Google Play for Free. Zaheer is available to collaborate on challenging opportunities in the digital transformation, innovation, and customer experience domains. Let's improve and innovate CX globally!