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Intercom
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When a cupcake becomes a wedding cake | Inside Intercom
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4 areas where designers need to get comfortable | Inside Intercom
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Why messiness is a good thing for product teams | Inside Intercom
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Keeping information flowing as you grow | Inside Intercom
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The good way to file a bad bug | Inside Intercom
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7 questions to ask before messaging customers for research
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Real customer delight isn't over the top | Inside Intercom
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New book: Intercom on Starting Up | Inside Intercom
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A design lesson 3.5 billion years in the making | Inside Intercom
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The full stack design system | Inside Intercom
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What Our Data Says About The Best Time To Send Messages
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Spending Money To Make Money In Online Advertising
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A simple improvement to product announcements
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Track These 5 Customer Support Metrics to Boost Efficiency
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How to Deal with Inappropriate and Abusive Customers
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How design thinking can inform data problems | Inside Intercom
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What voice UI is good for (and what it isn't) | Inside Intercom
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Q&A: Can non-technical product managers be successful?
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How to Increase User Engagement in 2021 [4 Strategies]
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What to do when nobody is using your feature
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People Leave Managers, Not Companies. Don't Be That Manager.
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Talking tech with non tech people | Inside Intercom
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Intercom integration for Microsoft Teams | Inside Intercom
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Shipping code for designers, not just engineers | Inside Intercom
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Why we sacrificed product capability for availability | Inside Intercom
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More Than Support Tickets: You Need Customer Conversations
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Designing Workshops: How to Structure an Amazing Workshop
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Are your future customers using another product? | Inside Intercom
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Why Voice Bots Will Dominate the Chatbot Landscape
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How to hire a great customer support rep | Inside Intercom
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What energizes a product manager? | Inside Intercom
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Customer support is an investment, not a cost | Inside Intercom
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Vanity metrics, the future, and 100,000 thank you's | Inside Intercom
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6 Weeks: Why It's The Goldilocks Of Product Timeframes
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Using Intercom to design Intercom | Inside Intercom
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How your support team improves your product | Inside Intercom
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Article
Dominant Design: An Engineer's Take on the Theory [+Definition]
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7 reasons why messaging should mirror real conversations
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Finding Product Metrics That Matter [Ask These 3 Questions!]
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Why sales and support should be friends, not foes | Inside Intercom
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Finding your way from maker to manager | Inside Intercom
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Supporting our Muslim sisters and brothers in tech | Inside Intercom
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Article
Product Analytics: 4 Ways to Deliver Better Insights [+Strategy]
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Bot Names: How to Name Your Chatbot [+What We've Learned]
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SMS is making everything old new again | Inside Intercom
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To perform at your best, focus on goals not tasks | Inside Intercom
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12 Steps to Create a Great Message Strategy [2021]
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Q&A: How to get better at public speaking | Inside Intercom
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The characteristics of modern customer support | Inside Intercom
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How soon is now? Discovering the many jobs of language in design
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Turning amateur users into experts | Inside Intercom
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4 Customer Onboarding Principles for Success [Hint: it never stops]
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10 Things I Wish I Knew As A UX Research Team Of One
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Your customers have mastered emoji. Have you? - Inside Intercom
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3 Examples of How Conversational Commerce is the Future
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Why Customer Service Automation Actually Hurts Customer Support
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What content can learn from product development | Inside Intercom
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Scale Your Knowledge Base with Intercom's Educate [2021]
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Launching vs Iterating a Product: How They're Different
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Staying connected to a company culture remotely
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Use Storytelling To Share Your Research: A 3-Step Process
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Your product is already obsolete | Inside Intercom
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Opening up the power of Intercom's platform | Inside Intercom
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Q&A: What books would you recommend to new entrepreneurs?
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Designing for the other side of the screen | Inside Intercom
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How To Keep And Grow Great Customer Support Talent
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How I learned to stop worrying and love the target | Inside Intercom
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Reduce churn by re-engaging your customers | Inside Intercom
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Day Zero: A new way to define customer success | Inside Intercom
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Q&A: How do you decide what to write? | Inside Intercom
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A 6-Point Customer Service Checklist for Foolproof Support
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Yesterday's signup flow won't work today | Inside Intercom
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Browsers, not apps, are the future of mobile | Inside Intercom
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Running productive design critiques | Inside Intercom
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5 simple messages to welcome and engage your customers
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Does your onboarding look like an office directory? | Inside Intercom
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Your phone is getting in your way | Inside Intercom
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The case for sales reps as project managers | Inside Intercom
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Prioritizing product announcements in a SaaS world | Inside Intercom
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The Killer Feature Of Messaging No One's Talking About
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Q&A: How Should Product Managers Prioritize Their Time?
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New book - Intercom on Onboarding
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The golden mean of design and engineering | Inside Intercom
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Empathy: the key to better support content | Inside Intercom
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Building a cross-platform product | Inside Intercom
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Announcing our third office – Chicago | Inside Intercom
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Closing the gap between data and product development
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In praise of editing | Inside Intercom
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What Is a Product Manager? [& What do they do?]
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Q&A: How Do You Find Your First 100 Paying Customers?
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When big meetings are better | Inside Intercom
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Critique the system, not the logo | Inside Intercom
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Not all good products make good businesses | Inside Intercom
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Design how you design | Inside Intercom
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Behind the messenger: the right kind of disruption | Inside Intercom
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5 onboarding messages to welcome, educate, and more
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![How to Increase User Engagement in 2021 [4 Strategies]](https://main-app-production-public.s3.amazonaws.com/aagmbwrrvoxpbpkl4hxnu4yjwqcv "How to Increase User Engagement in 2021 [4 Strategies]")
![Dominant Design: An Engineer's Take on the Theory [+Definition]](https://main-app-production-public.s3.amazonaws.com/isjwx9qz63zjn7a48nk9vwcr53s0 "Dominant Design: An Engineer's Take on the Theory [+Definition]")
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![Scale Your Knowledge Base with Intercom's Educate [2021]](https://main-app-production-public.s3.amazonaws.com/ucrk3vw4sqie463g61vwghaer4gp "Scale Your Knowledge Base with Intercom's Educate [2021]")
![What Is a Product Manager? [& What do they do?]](https://main-app-production-public.s3.amazonaws.com/iyge73cb4qy7abl6jbzxyc238kxg "What Is a Product Manager? [& What do they do?]")
