According to Jason Lemkin-one of the most renowned voices in the SaaS industry-customer success is where 90% of the revenue is. The CS leader is someone who comes in, sets up the customer success process, necessary technology to support the process, builds momentum and unlocks growth opportunities. When you hire for such a critical role, you need to have absolute clarity in terms of your expectations. This post helps you with a ball park of questions you can use when you hire a CS leader.