Aircall's Global Head of Customer Care Ian MacLean on preventing the 'swivel chair effect' | Inside Intercom
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Beth McEntee Beth McEntee
Ian MacLean Ian MacLean
Posted Sep 30, 2020 6 min read
Aircall's Global Head of Customer Care Ian MacLean on preventing the 'swivel chair effect' | Inside Intercom

Aircall's Ian MacLean explores how to avoid "the swivel chair effect" – having to switch between multiple tools to solve a problem.

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