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Stop monitoring systems; start monitoring outcomes
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Response Time: Vol. 46
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Response Time: Vol. 45
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Introducing MCP: A new way to connect Fin and your customer data to your business tools
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Train Fin to behave like your best agents
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The Future of Customer Experience Starts with Smarter Listening
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The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)
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Response Time: Vol. 44
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Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification
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An AI-first approach: How RB2B created a lean, scalable support system
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Evolving Intercom's database infrastructure: Lessons and progress
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Intercom on Product: Designing for Clarity
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Built For You Spring '25: The future of customer service is calling
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Intercom on Product: DeepSeek, Agents, and the Future of AI with Benedict Evans
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This is getting real: Welcome to the AI revolution
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From support to sales: Turn eCommerce conversations into customers with Fin
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Transform gaming support: Give every player VIP-level service with Fin
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Why Anthropic chose Fin to transform their customer support
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Build vs buy: The high bar for building your own AI agent
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Making the best of a bad situation: Lessons from an Intercom outage
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How we scaled engineering enablement and infrastructure at Intercom
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Intercom on Product: How we became an AI-first company
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Customer service trends as we know them are dead
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Off Script: Brian Eno and Stephen Fry take on AI
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The AI agent buyer's guide: How to make the right choice for your support needs
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Start Good Trouble: Mastering SaaS metrics with Equals' Bobby Pinero
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Announcing our latest guide: 'The New Economics of Customer Service'
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Intercom vs Zendesk: Two AI agents put to the test
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Beyond the AI hype: Understanding technological transformation with Benedict Evans
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Fin 2: Powered by Anthropic's Claude LLM
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Fin 2: The first AI agent that delivers human-quality service
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The Ticket: Embracing change in customer service the Nordstrom Way
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The Ticket: Leadership's role in creating a customer-centric culture
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Response Time: Vol. 34
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Announcing Pioneer, Intercom's first ever AI customer service summit
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Off Script: Better, faster, cheaper – how AI transforms the economics of customer service
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The Ticket: Strategies for getting executive buy-in to adopt AI-first CS
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Response Time: Vol. 31
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Off Script: Designing the future with AI
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Response Time: Vol. 30
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Built For You: New AI-first releases for better, faster, more personalized support
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The Ticket: Unlocking customer service's strategic potential with AI
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Off Script: Reinventing customer service with AI
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Response Time: Vol. 29
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The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX
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Takeaways from Support Driven Expo 2024: Embrace change and get ahead
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Off Script: Into the future with AI-first Customer Service
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Introducing 'Off Script', a new series from Intercom
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Prepare your internal knowledge content for AI
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Ready to transform your career, customer support leaders?
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Intercom on Product: Making the jump from B2C to B2B product management
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How AI is unlocking more meaningful work for customer service teams
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There's no going back – the new era of AI-first Customer Service has arrived
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Introducing Fin AI Copilot: Increase agent efficiency by 31%
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The ultimate guide to knowledge management in the age of AI
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Your first 30-60-90 days using AI for customer service
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Farewell to the customer service Frankenstack
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Understanding the changing economics of customer service in the age of AI
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What I've discovered implementing an AI-driven customer service strategy
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Intercom on Product: How to design standout products in an AI world
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Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers
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10 engineering lessons from 6 years at Intercom
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Intercom on Product: Riding the AI wave in 2024
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Fin, the breakthrough AI bot for customer service, keeps getting better
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2023 in review: Highlights from this year's best conversations
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Announcing 'The Intercom Customer Service Trends Report for 2024'
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Fin in Inbox launch hero Fin is now in the inbox: Meet your support team's new AI assistant
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Make every call count: the evolution of phone support
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All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI
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Announcing 'The Intercom Customer Service Trends Report for 2024'
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Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates
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Time to switch: Your step-by-step guide to adopting a new customer service platform
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Understanding AI: How we taught computers natural language
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How are customer service metrics changing in the age of AI?
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Training the next generation of support leaders with Peak Support's Hannah Steiman
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Why brand consistency is key to an excellent help center experience
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Leonard Berry and the eternal pursuit of service excellence
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HubSpot's Noel O'Reilly on embracing AI in your customer support strategy
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A whole new world: The exciting new roles AI is creating in customer support
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Intercom on Product: Product strategy in the age of AI
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Making tickets personal Blog Hero (1) Making tickets personal: How ticketing systems are evolving for next-gen support
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Shopify UX Director Elizabeth McGuane on why design should start with words
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The 4 big myths about AI in customer service
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CX strategist Lynn Hunsaker on putting the customer at the heart of innovation
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The AI bot buyer's guide: How to find the right AI chatbot for your support needs
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AI educator Kavita Ganesan on uncovering AI opportunities in your business
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To AI or not to AI? The support leader's dilemma
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Bots 🤖 and brains 🧠: The winning combination for customer service 🤩
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Everything you need to know about Fin, the breakthrough AI bot transforming customer service
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Why Intercom is supporting the Embroider Initiative to update Ember
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What will the future of customer service look like? We asked 400 CS professionals to find out
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Glossary of AI terms: Understanding GPT, neural networks, and more
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Adding AI to your support team can be daunting. Our advice? You've got this
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Is your support team encountering these 5 challenges? It could be a workload management problem
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AI trends that are giving support leaders a competitive advantage
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How AI will change the nature of customer service work
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