Off Script: Better, faster, cheaper – how AI transforms the economics of customer service
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Davin O'Dwyer Davin O'Dwyer
Archana Agrawal Archana Agrawal
Posted Aug 8, 2024 14 min read
Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

Intercom President Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost.

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