Bots 🤖 and brains 🧠: The winning combination for customer service 🤩
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Beth McEntee Beth McEntee
Posted Jun 7, 2023 • 4 min read
Bots 🤖 and brains 🧠: The winning combination for customer service 🤩

What will the future of customer service look like in the age of AI? The reality is that it will require a combination of automation and humans – or as we like to say, "bots and brains."

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