How Intercom Empowered Users with Our Custom Bot Builder
Associated with
Brian Donohue Brian Donohue
Debby Shepard Debby Shepard
Olenka Malarecka Olenka Malarecka
Posted Aug 15, 2018 7 min read
How Intercom Empowered Users with Our Custom Bot Builder

Our first experiments with chatbots emphasized simplicity, but our customers wanted more control and flexibility. When designing our new Custom Bots, how did we give users that power while balancing a reasonable level of complexity?

More Ways to Read:
🧃 Summarize The key takeaways that can be read in under a minute
Sign up to unlock