Associated with
Cindy Chang
Posted Sep 5, 2018
•
8 min read
Fresh Perspective: How We Invented Our Custom Chatbot Builder
Custom Bots, our recently released chatbot that allows people to design highly customizable conversation flows, posed a significant design challenge – how do you represent all the rich complexity of human conversation in a form that users can easily grasp and build with. Here is how we approached the problem.
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