Cogent Analytics helps transform core
business processes and systems for
greater fl exibility, higher effi ciency, increased performance, and decreased
costs. It identifi es and analyzes the
current state of business operations
to identify inadequacies, then recommends a course of action to improve
effi ciency and effectiveness.

Cogent wanted to move away from a manual reporting system to one where call performance could be collected from a self-contained system. Collecting call data from daily
tracking logs and transferring it to reports was time consuming. A checks and balances
process was needed to compensate for human error. This process would take up to one
week for one department.
VanillaSoft's call activity dashboard enables Cogent to see immediate performance results. Time spent on complete analysis reporting was reduced by 86%. Data is now collected electronically and can be effectively queried on demand.