Training has improved with call monitoring,
and managing daily operations is more
effi cient. VanillaSoft enables managers to
run reports in minutes instead of an hour,
and there's no need to double check the
numbers. VanillaSoft's automated reports
ensure that the numbers are correct. Customized scripts also allow agents to use
specifi c scripts for different situations,
ensuring that the correct message is conveyed to the prospect every time.