![Intercom's On-Call Strategy to Avoid Engineer Burnout [2021]](https://main-app-production-public.s3.amazonaws.com/e4l3u6n14ovvnlv7mh2mlqqw5av8)
Associated with
Brian Scanlan
Posted Apr 27, 2018
•
6 min read
Intercom's On-Call Strategy to Avoid Engineer Burnout [2021]
Ensuring that Intercom has great uptime requires a rapid response when things go wrong. This is how we developed an effective, sustainable on-call engineering process.
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