Associated with
Penny Merelle-Gray
Sean McBride
Colin Boylan
Tanner Elvidge
Posted May 3, 2017
•
6 min read
Giving customer support a seat at the product table | Inside Intercom
Keeping the bonds between product and support is hard as your company scales. We solved it by getting customer support reps to embed with engineering, helping engineers, designers and product managers to have a clear customer perspective for all decisions.
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