Does it still cost 5X more to acquire customers than to retain them in 2023? | BANKNOTES
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46 min read
Does it still cost 5X more to acquire customers than to retain them in 2023? | BANKNOTES

The "5x rule" is a beloved stat, tracing its roots to sources at Bain Capital. But here's the thing: the stat is...well, kind of old. We're talking 2014. Possibly even earlier.

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