Kim Peretti

A proven executive with 20+ years of experience leading global customer success organizations. Working with Fortune 500 companies and some of the worlds best known brands, to help them transform through technology. Leveraging key partnerships, I've helped organizations innovate and evolve to achieve key business priorities and value. While working with customers I've become a trusted advisor.

I have built successful new CS organizations, as well as grown more mature ones all while prioritizing our most important assets, our people and the customers they serve and support. This approach has allowed me and the teams I lead to successfully help customers achieve value and improved business outcomes. Resulting in consistent YoY incremental customer and top line revenue growth, double digit point reductions in churn and double digit increases in net dollar retention. I have developed and scaled customer success organizations to 10x their size, and lead teams of approximately 600+, across 6 organizations to support hyper growth, customer demand and business requirements. I have also organized teams to support the Pre to Post IPO process; ensuring scale, operational consistency and compliance requirements were considered and incorporated.

My areas of expertise span the entire customer lifecycle and include Go-To-Market, services sales, on-boarding, technical consulting, training, customer success management and digital - @scale customer success management.