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As a customer advocate, I create business success through customer success. Throughout my career, I have been privileged to connect innovative technology platforms with the operational frameworks, customer ecosystems, and support that equip them for success. Partnering across the organization, I guide strategic planning, marketplace development, and revenue optimization.
Applying a process mindset, I enjoy building, mentoring, and leading high-performing teams that enable growth to scale while standardizing an exceptional customer experience. A pivotal aspect of experience is alignment – aligning business offerings with customer needs, and needs with delivered outcomes. The ability to identify and manage key data points enables me to unites activities across the organization, elevating solutions value and business performance.
In my current role at conversational AI company Uniphore, I lead the Customer Success function for the Q for Sales team. Our team provides all post-sale support for the Q for Sales product, the only EQ-based conversational intelligence for revenue teams.