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Commercial success is the result of delivering customer value. 🎯
With over 10 years of B2B SaaS experience, I lead a high-performing Customer Success team responsible for product adoption, account growth, and renewals across Enterprise customers. Proven success managing a customer base of $15M in ARR while exceeding industry benchmarks for GRR, NRR, and cSAT. Implemented organizational process efficiencies instrumental in driving scalability and increasing productivity.
My experience as a Challenger seller provides a unique perspective for developing Customer Success as a revenue-generating engine, where CSMs proactively cultivate a deep understanding of the customer's business, surface strategic recommendations aligned to goals, and engage stakeholders to maximize value realization.