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Rehone Gozly, MBA
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How to Calculate Customer Retention Rate
Sep 23, 2023
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A sweet success story: how Isabelle Garson went from video store clerk to Cookies' social media manager
May 22, 2023
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15 Best Chatbot Examples from Groundbreaking Brands
May 23, 2024
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Call Center Recording: A Detailed Guide
Mar 03, 2024
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Contact Center Performance Management: The Ultimate Guide
Feb 23, 2024
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6 Ways to Deliver High-touch Customer Service
Feb 23, 2024
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Feb 03, 2024
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Jan 03, 2024
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What is Customer Value: Importance, Types and Tips
Dec 03, 2023
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How Garmin's community manager embraces the chaos
Nov 23, 2023
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What's next for Contact Centre Automation?
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Working together for the Greater (customer) Good: AI, Humans, and the Humans we call Customers
Oct 23, 2023
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15 Best Chatbot Examples from Groundbreaking Brands
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Call Center Recording: A Detailed Guide
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Contact Center Performance Management: The Ultimate Guide
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6 Ways to Deliver High-touch Customer Service
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What is Conversational IVR & How Does it Work
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What is Speech Analytics and How Does it Work
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What is Customer Value: Importance, Types and Tips
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How Garmin's community manager embraces the chaos
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What's next for Contact Centre Automation?
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Working together for the Greater (customer) Good: AI, Humans, and the Humans we call Customers
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Contact Center Talent Management needs a rethink. What's critical and how can technology help?
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Luke Cartwright's career journey from showbiz to social media manager at Miral Destinations
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A sweet success story: how Isabelle Garson went from video store clerk to Cookies' social media manager
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