Versatile and results-oriented leader, with a skill set spanning Customer Success, Strategy & Operations, and Change Management. As Director of Customer Success Operations at Gong, I own the processes, technology, and data that enable the Customer (Post-Sales) organization to create raving fans throughout the customer journey. Prior to Gong, I led global programs for the Enterprise Customer Success organization at Autodesk. I was also an early employee at Gainsight, where I built and scaled their first Corporate & SMB Customer Success team. I started my career in consulting at PwC, implementing Change Management strategies for Fortune 500 companies undergoing company-wide transformations. My main focus is always: How can we deliver greater value and outcomes for customers?