Verena Strunk-Wenzl

I help create a seamless DTC end-to-end operations backbone to support the DTC growth by automations, tools and systems in order to deliver a great post-purchase and self-service experience.

Expertise: Customer Experience, Customer Journeys, Customer Success, Chatbot, Automation, Automated Processes, Artificial Intelligence (AI), Customer Service, Customer Satisfaction, NPS, Product Manager, Business Owner, Marketing, Agency Management, Tracking and Reporting, Intercultural Competence, Capable of working effectively at all levels in both large & SME organisations.

German native-speaker, bilingual in English, basic knowledge in French and Spanish. +10 years of experience in Zurich plus life chapters in Bangkok and London.