👉 Here's what CS, CX, and industry experts say about my book: "This book [The Service-Based Paradigm] is a guide for how to move from providing reactive customer support to proactive customer value. One key takeaway is to involve your customers in their success! Surprisingly, many organizations don’t do this today. Are you working for one of them? Find out how to shift this mindset, among others, in this excellent read." 📗 Mary Poppen, Chief Customer Officer at Glint, a LinkedIn company ---------------------------------------------------------------------------------------------------------- "The Service-Based Paradigm" by Vincent Manlapaz struck me as inspirational in the first few chapters. His "Mindset" heuristic features INTENTION (the impact of the brand efforts), which marketers typically overlook to define their customer success programs. This ties into the Communication Gap (outlined further in the book). If marketers spent time understanding intention and how to close the communication gap with their customers, it would be a win/win. Lots of data and references in this book to make it a must-have for your virtual bookshelf." 📗 Jeanne Hopkins, Chief Revenue Officer at SquadLocker ---------------------------------------------------------------------------------------------------------- "Vincent's new book "Rediscovering Customer Success" touches on all the key aspects needed to become a company that truly values its customers and gives them a voice. He lays out the paths and steps you need to take to ensure companies are aligning with their customers and meeting their business objectives and goals. The book is a must-read for CEO, COOs, CROs, and CS Leaders in a SaaS organization that wants to move to the next level or start on the right path. It is a clear justification for the value and need for a solid Customer Success Organization in companies with a recurring revenue model." 📗 Kim Oslob, Sr. Director of Customer Engagement at MeasuringU ---------------------------------------------------------------------------------------------------------- 💻 Link to the books I wrote: https://www.amazon.com/author/vincentmanlapaz

Welcome to my profile! Allow me to tell you something about me. I’m a very passionate and ambitious SC leader with a lot of experience in leading and participating in large transformational programs such as M&A (including operational integration), SAP implementations, distribution network optimization, and so on. I’ve been working on health care products, cosmetics, clothing, food, dangerous goods and various other products - B2B, B2C I very much enjoy building and sustaining high performing diverse (all inclusive) teams, both operationally as well as from a talent development perspective. With my high performing teams I focus on driving process and service improvements with the aim to deliver value for our customers, cost reductions, while very actively driving sustainability improvements, which is one of my passions.

I create. I've always been a creator. I can't turn that off, it's part of my DNA. Everywhere I go, I look at people, businesses, ideas and always ask why and how can they be better. In 2007, after beginning my career working with national and international firms in finance, manufacturing and sales, I felt it was time to take a risk. I founded Creativo Consulting (which later became Macbach Creative) and didn't look back. I wasn't afraid of the process, but rather failing those who put their trust in me, and put their careers in my hands. I worked with clients across the United States, Italy and Mexico to build their brands, their strategy, and their path. From our beginnings to where our firm has arrived today, we've been through what you're going through and have the knowledge to get your business, practice or endeavor moving. We specialize in Healthcare, Dental, Real Estate and B2B - but don't hesitate to drop us a line outside of our commonly served industries. I'd be more than happy to evaluate your brand, and if we can't partner with you to grow your business, I'll refer you to someone inside my professional network that can. Much success as you grow your business!

Ranked #2 in software usability among 220 BI tools in Gartner's FrontRunners Quadrant for North American small businesses. Holistics provides an affordable self-service data platform for anybody to answer questions from raw data to insights. Some Holistics customers ranges from tech unicorns like Grab, Traveloka, Line, to fast growing tech startups like Fave, 99co, ShopBack and RedDoorz.

I love technology and people. I have been fortunate enough to align those 2 loves into a career that spans over 15 years. My career experience is built in the areas of mobile technology, IT consulting, marketing, sponsorships, and business development. All hemmed together through the ability to foster trusted relationship. Building highly effective teams is a passion. Being a working professor has afforded me the opportunity to teach and learn from the digital native generation. I helped pioneer disruptive mobile communications. As an early adopter of digital influencer marketing, I strive to push the limits with proactive social listening, thought leadership and social selling. My expertise includes: • Social Media & Integrated Marketing • Social Strategy & Design • Proactive Social Listening • Creative Thinker • Global Enterprise and Platform Scope • Building High Performance Teams • Professor, mentor and technology evangelist. • Designed 1on1 C-Level education programs. • Digital buying and media strategy

Under the direction of CEO and Founder, Vince Ricci, Hubble Studio continues to be at the heart of all things creative as they produce the perfect environment to nurture artistic vision. Since its conception in 2014, Hubble Studio continues to be an indispensable part of fashion, photography, casting, videography, media publishing, and cosmetics depicting present culture as it is now, so that we may have the visual representation to look back on in the future. Hubble Studio has been home to many creatives and has established itself not only as the true destination for creating, but an all-encompassing brand focused on creative forward-thinking and storytelling. With his innate entrepreneur spirit and appreciation, Bronx-born Ricci guides not only Hubble Studio but also its sister companies Hubble Clothing and Hubble Agency, and into known culture powerhouses uplifting today’s community of artists.