SEO Specialist with a Masters in Information Studies. Strategic approach to SEO starting with goals and values. My goal is to take the confusion out of SEO and enable clients to become confident as SEO experts in their own right.

I'm the Editor-in-Chief of the popular daily financial newsletter, Exec Sum, that provides daily financial news to 260,000+ readers every Monday - Friday. I also write a weekly finance blog (well, I call it a finance blog. It's really a 'whatever my thoughts are about different topics right now' blog), Young Money, with ~50,000 readers. I'm currently an MBA student at Columbia Business School, where I'm learning all sorts of interesting stuff. I regularly post engaging, satirical content on this site, because it has proven to be a good forcing mechanism for helping me find interesting folks with good senses of humor.

Experienced technology leader and strategic thinker with over a decade of expertise in driving transformative change within customer service operations. I oversee technology, applications, and integrations to optimize service delivery. With a strong foundation in technical acumen and a proven track record in project management and delivery, I excel in tackling complex challenges and driving innovation. My proficiency extends to telephony, self-service, AI, CSaaS & WFM systems, with extensive experience on multiple platforms including NICE, Aspect, InContact, and Genesys products. I have a history of assembling and guiding high-performance teams, fostering growth both collectively and individually. This includes leadership in areas such as Project Management, Technical Support, Reporting and Analytics, WFM, Forecasting, and Outbound Dialing. My career boasts numerous successes as a project leader, from initial concept through RFI/RFP processes to seamless implementation. My expertise spans ACD, Dialler, and WFM system deployments, with a keen focus on strategic alignment and seamless execution. Throughout my journey, I've consistently demonstrated a knack for problem-solving and meticulous project and issue management. I possess exceptional communication skills, am dedicated to effective stakeholder engagement, and am recognized for my analytical prowess. As I look to contribute my extensive technical capabilities, strategic mindset, and stakeholder management acumen at the Director-plus level, I remain committed to driving innovation and delivering exceptional results.

I’m a technologist, designer, and streamliner. I founded WEDGE, a minimalist agency, and find joy in tidying up technology.

Opening Minds to What's Next Click the button below on the left to see a 3-minute Introductory Video. Click the button below on the right to visit my Website, https://JackShaw.io Corporate Financial Executive, Software Company Executive, Innovation and Change Management Consultant, Author, and Speaker. Jack Shaw integrates his executive experience in industry, technology, and consulting to speak on Technology Enabled Innovation, Change Management, and Transformational Leadership. Jack has over 30 years’ experience helping leaders transform their organizations’ digital ecosystems amid new waves of technology. A Global Thought Leader, he was voted one of the World’s Top 25 Speakers and one of the Top Five Technology Futurists in polls conducted by Speaking.com. Jack keeps a pulse on shifts in technology, providing him the foresight to help industry leaders understand how such emerging technologies as AI, Blockchain, IoT, and others will impact their digital ecosystem – and how these technologies are practically applied both today and tomorrow. Having a sensible, practical approach to how tomorrow’s new technologies will drive change and spur innovation, Jack has advised key decision-makers at such Fortune 500 organizations as Mercedes Benz, Bosch, GE, Coca-Cola, Johnson & Johnson, IBM, Oracle, and SAP. Throughout his reports, books, and talks, Jack encourages a new level of thinking on the possibilities of emerging technologies that cuts through the noise and speaks from a relatable point of view that engages, inspires and informs. Jack has delivered more than 1,000 keynote discussions and executive forums in 26 countries and every state within the U.S. He is respected as the world’s leading professional speaker on the constant developments in Blockchain and how it impacts businesses - conducting over 60 engagements in 12 countries on this topic. He is a Yale University graduate with a Kellogg MBA specializing in Finance and Marketing.