Camp Counselor, then eBikes, eMobility, ePowersports, Low Speed Vehicles + Electric Shuttles, L2 EV Charging OEM, World-Class EVSP, now EV Infrastructure, in that order...

I'm a passionate Customer Service Manager with over 10 years experience providing a personalised, fun and memorable customer experience. I love to dig into customer problems and analyse business processes to find new ways of implementing and using technology, automation and artificial intelligence. I have experience in building and leading strong, motivated and successful teams who can exceed targets and KPIs. I believe in the idea that everyone is unique and I enjoy understanding someone's individual psychology. This deeper understanding has allowed me to develop others in a collaborative and supportive environment that fosters strong team values. My current role as the Manager of the Customer Service Department at Bailey Nelson, involves the recruitment, training and continued development of a team of customer service agents, to deliver a personable and human based contact point for our customers to reach out to. We take a proactive approach to customer service as a company and this involves looking for trends and evaluating current systems and processes to make sure that we catch problems early and find effective solutions. As part of this role I also am tasked with building automated bots and integrating a range of automation and Artificial Intelligence into the company's processes. One of my strongest values is continual improvement. As a lifelong learner I am always looking for ways to increase my knowledge and develop myself both personally and professionally. My goal is to continue to have a lasting impact on the businesses I work for, while showing that the collaboration between humans and technology can give the best outcomes.

 Marketing, Growth and Operations Executive – Skilled in Marketing Operations, Demand Generation, Lead Management, Marketing Optimization, Targeting and Segmentation across multiple industries, products and segments. (SaaS, B2B, B2C, Technology)  Broad Technical Focus – Leading teams in Marketing Technology integration and optimization across Marketing Automation & Analytics, Business Intelligence, Sales / CRM, Digital integration and Data Quality.  Marketing and Sales Alignment – Extensive experience in the complete Buyers Journey and Customer Journey management from initial segmentation and targeting, through Marketing Qualification to Sales Acceptance, Closed Won opportunities and into Customer Management and Retention.  Data Strategy – Over 20 years of data management, data strategy and data quality. Verified leader who understands Data Strategy and the need to define business and technical goals, and metrics to drive data investment decisions. INDUSTRY SPECIALTIES: B2B - B2C - SaaS - Technology - Pharmaceutical - Education - Entertainment - Services - Retail - Direct Marketing OVERVIEW: Trusted leader with over 20 years of expertise in driving Fortune 500 companies forward through enhancing performance of systems and people. Skilled in improving team effectiveness and optimizing marketing strategies. Proven record of developing clear business missions and successfully implementing them. TOPFLIGHT SKILLS: Marketing Automation, Operations, & Analytics Contact Strategies Lead Management Data-Driven Marketing Buyers Journey’s Eloqua, Marketo, Salesforce Acquisition, Retention and Loyalty Innovations in Operations Predictive Modeling Strategic Insights MY IMMEDIATE VALUE TO YOU: o Self-directed with strong sense of accountability. o Successful leading teams. o Able to find inefficiencies and overlapping efforts in systems and projects. o Results-oriented. o Dependable in commitment and follow through. o Strong and effective leader. o Self-confident; Actively seek challenging projects. o Flexible, versatile and positive, in all situations.

As a Customer Experience Advocate, I’m dedicated to ensuring exceptional interactions and fostering lasting relationships. With a passion for resolving issues empathetically, I collaborate across teams to elevate overall service quality, excited to contribute to enhancing customer experiences.

I have a background in design, and have experience of expanding a start–up into profit. I am now part of the Guidebook team in London, working towards growing existing business in Europe, Middle East and Africa. Guidebook is a platform that allows people to easily create and manage their own mobile apps