I’m an experienced communications and content specialist with a background in broadcast and online journalism. A versatile story teller across all digital platforms, that thrives in fast-paced, demanding and ever changing working environments.

I love building strong ecosystems around a great product.

People leader, highly skilled in directing large marketing projects and teams. Proven track record successfully overseeing marketing campaigns across numerous channels, meeting strict goals and building relationships with vendors, clients and employees. Strong technical understanding of content marketing initiatives with strength in analyzing and making recommendations on strategy and financial impact. Effective motivator and mentor, with ability to drive change and successfully encourage buy-in. Extensive background in a variety of technology platforms and tools, including Google Analytics, Google Ads, WordPress, HubSpot, Moz, Hootsuite, Raven Tools, SEMrush, Ahrefs, HTML, CSS and other content management systems. Expert in SEO, B2B, and eCommerce marketing.

I am a highly collaborative Customer Success leader who is passionate about building best-in-class teams and driving customer retention, growth and satisfaction. With experience in both the corporate and start-up arenas, I bring a fresh perspective to all business endeavors. I thrive in cross-functional roles and enjoy working in team-oriented, transparent environments. Feel free to reach out to share stories, exchange ideas or discuss my Charlie Sheen #TigerBloodIntern experience!

For the better part of 2 decades (1992- 2010) I hosted and produced a nationally syndicated TV show called Dotto Tech (Dotto’s Data Cafe) It was a “how to” show, teaching millions of Canadians about technology. Over the same period I I hosted a weekly call-in technology radio show, (8 years) and wrote a column for several newspapers (Vancouver Sun, Noth Shore News) Beginning in 2012 I shifted my focus to the online world taking the Dotto Tech show to YouTube where we have steadily built a solid international community. Today, I also Host Grey Matters, with Steve Dotto, a Podcast focusing on helping Baby Boomers and GenX to build an online business, or side hustle. I have also founded The Grey Wave, a membership community also focused on teaching Boomers and Xers the skills needed to remain relevant in the online world and build their own business. Specialties: Demystifying technology. Producing streaming content for the social media and technology world. Writing, blogging,and Keynote addresses.

Motivated professional with strong technical and relationship building skills. Over several years of Customer Relationship Management CRM experience and over several years of experience in the Email/Wireless industry, including: Inside Sales; Account Direct Sales & Customer Service positions. Proven track record with consistent and reliable results. Highly skilled at establishing positive relationships with customers that has led to long term business partnerships. Possess strong organizational and problem-solving abilities along with the ability to multi-task

"I am outstanding and exceptional" is what I will say if you ever ask how I am doing. It started as an interesting 2 second elevator pitch to start conversations but has evolved to a life philosophy. It is both my daily goal and the bar by which I measure how I lived my day in every area of my life. Did I do an outstanding job helping people? What exceptional thing did I do in my work? Was I an outstanding father and husband today? Each of us seeks to be better and this is my mechanism to keep me focused to that end. I started my technical career as a network engineer and manager for a medium size school district of about 60 sites where I needed to ensure connectivity and application performance for 25,000 students, teachers and administrators. Having moved their datacenter with over 100 servers and multiple OC-3 circuits with no downtime, I felt I was fairly accomplished at it! I fully appreciated the help I had received from my technology partners and the next phase of my adventures started when I received an opportunity to move from being the customer to being the solutions provider. This allowed me to help many folks with my skills and experience. I started as the sole engineer for a small VAR and the 3 of us grew that business to about 12 of us with ~$15M in revenue. Then the real excitement began when we were acquired by Teneo which opened up so many new possibilities! Teneo is a specialist integrator of next generation technologies and as such we are constantly assessing the market for tools to help our customer. We also de-risk adoption of those technologies by providing services and deep subject matter expertise for the life of the technology. I participate in Teneo’s technical innovation team to help seek out and assess new technologies and solutions that will help solve a pressing need for CIOs, IT Directors, and engineers (like I was.) I have experience with networking, visibility, WAN-Op, and security, but my latest work has been around application performance via SD-WAN. I helped found our SD-WAN practice and interviewed SD-WAN companies to determine their solution’s viability. I would have preferred if a single solution met everyone’s needs, but we ended up choosing, what are now, the industry leaders. I still run a vendor agnostic workshop to help customers understand the features of the SD-WAN technology, map those to their business and technical requirements, and prioritize those to get to the vendors who can actually deliver on their goals. Would that be exceptional for you? I hope so!