CCaaS Consultant specialising in Digital and Customer Experience Transformation. I am a subject matter expert in CCaaS & Contact Center technology and operations and have partnered with many organisations to deliver successful digital transformation projects. My holistic approach and passion for Customer & Employee Experience focus on continual business and innovation improvement whilst supporting a culture of empowerment and inclusivity. I ensure people are at the front and centre of all interactions while humanising the interconnection between technology, business, and systems. Leveraging diversity of experience to enable organisations to maximise the benefits of technology is the enabler for future-proofing their businesses whilst managing their bottom line to maximise investments. I am an advocate and activist for Diversity, Equity, and Inclusion, and a champion for Women in Tech. I intentionally support initiatives that help shift mindsets, behaviours, and practices toward equitable and inclusive leadership for individuals, teams, and organisations.

Specialties: Search Engine Optimization, Link Removal, Google Penalty Recovery, Link Audits & Remediation, Brand building, Copywriting, Community and Event Management

With over 12 years of experience in the hospitality industry, I am a passionate and innovative leader in digital communications, marketing, and PR. I have a proven track record of developing and implementing comprehensive digital strategies that align with the organizational mission, vision, and brand identity of Sun Siyam Resorts, a luxury hotel chain with multiple properties across the Maldives and Sri Lanka. As the Director of Digital Communications, I oversee the website content, social media, digital advertisements, and online content of the resort chain, leveraging data analytics, AI, and SEO to optimize the online presence and performance of each property. I also manage a high-performing team, driving top-notch media outreach and brand visibility. I am certified by Harvard Business School Executive Education in Competing in the Age of AI. I have a significant role in driving the digital transformation of Sun Siyam Resorts.

Sham has successfully completed Master in Business Administration focused program in Services Management from the School of Business Management, Narsee Monjee Institute of Management Studies. He specialized in Marketing & Information Technology. By actively participating in classroom activities and successfully accomplishing an internship with a management consulting firm, he has equipped himself with an exceptional portfolio of academic and practical business skills. Along the way, he also advised companies on creating income generation models, refining business processes, improving customer relationship and developing strategic marketing approach. He held leadership positions as an undergraduate student and was widely commended for bringing in desirable and measurable advancements. He is a talented writer and blogs about life, politics, business and entrepreneurship on various platforms. He is an aspiring transformational consultant and seeks to deliver value with revenue growth as a dedicated professional. Specialties: Business Strategy, Supply Chain Management, Business Process Re engineering, Marketing & Sales & Web 2.0

I am an industry analyst who covers enterprise network technology. My research practice examines how enterprises of all sizes design, implement, and operate their networks, from the data center to user access layer, including local-, wide-area, and cloud networks. I provide market research, product marketing consulting, and content marketing support.

As Managing Director for Wings Unlimited, Inc. Shana has been called one of the best in her field – with an eye on Event Strategy and Creative Design. Shana has spent more than 20 years engineering corporate meetings, incentives, product launches, and events. She brings her artistic background into corporate brand engagements from airlines to beauty, finance to software...and more.

I enjoy collaborating with all types of people, from around the world, and leading with kindness and humor. I dislike micromanaging, unnecessary processes and ineffective meetings. My children keep me committed to leaving behind a better world. Areas of expertise: B2B campaign strategy, team building and hiring, lead generation, event execution, digital programs, data-driven marketing, advocacy, customer communities, user conferences, upsell/cross-sell, engaging content, creative paid / social media, localization management, email nurture.

Passionate about empowering organizations & people to grow and find business value through SaaS platforms and services. Proactive approach to partnership where curiosity, problem-solving, and resourceful teamwork are my key tenants to win. Thrive in a client centric, collaborative, and fast-paced environment where I'm constantly learning and making an impact to improve people, process, and product/service.