Home
Top
Topics
Content Strategy
Prospecting
Sales Exercises
Sales Templates
Social Media Marketing
All Topics
Browse
Brands
Creators
For brands
Search
Sign up
Sign in
Sign in
Intercom
Website
LinkedIn
Twitter
Follow
Following
Unfollow
View details
Article
The importance of process: How we scale sustainable engineering processes at Intercom | Inside Intercom
View details
Article
2020 on Inside Intercom | Inside Intercom
View details
Article
Zapier's Richard Hall on why your support organization is a brain trust
View details
Article
12 Critical Help Desk Metrics + How to Improve Them [2021]
View details
Article
Quality and consistency: Best practices for building a strong, scalable support experience | Inside Intercom
View details
Article
The Power of Customer Support Ticketing Workflows
View details
Article
Future-proofing our Database Architecture | Inside Intercom
View details
Article
Built for you: Banners, Series, and more features to create a conversational experience | Inside Intercom
View details
Article
Six Principles of System Design | Inside Intercom
View details
Article
State of Automated Support: A Growing Demand for Automation
View details
Article
Customer Support Report: 5 Transformative Trends
View details
Article
Six Tips For Creating A Great Support Experience During The Holidays
View details
Article
Customer Support KPIs: How to Find & Measure the Right KPIs
View details
Article
Slack's Kristen Swanson on building the deeply human support experience your customers deserve – and expect | Inside Intercom
View details
Article
Announcing Banners – the simple new way to engage your customers | Inside Intercom
View details
Article
How to Apply Machine Learning in Product Development
View details
Article
Better Engineering Through Management: The Surprising Benefits of Becoming a Manager
View details
Article
Why Conversational Customer Support Is a Key Strategic Investment
View details
Article
Overcoming Impostor Syndrome – Tips for Dealing with Self-Doubt
View details
Article
7 steps to creating better help center content | Inside Intercom
View details
Article
Aircall's Global Head of Customer Care Ian MacLean on preventing the 'swivel chair effect' | Inside Intercom
View details
Article
Slack's Ceci Stallsmith On Marketing Your Product Platform
View details
Article
Customer Follow-Up: 6 Proven Ways to Follow-Up After a Sale
View details
Article
Announcing Series: A New Way to Visually Build Messaging Campaigns in Intercom
View details
Article
Sweating the details: Designing improvements to our product navigation | Inside Intercom
View details
Article
Designing Series: How We Built Our Customer Messaging Tool
View details
Article
Meet Interconnected – Intercom's customer community forum | Inside Intercom
View details
Article
How Customer Support Is Evolving into a Value Driver
View details
Article
Customer Engagement Best Practices & Examples for 2021
View details
Article
How Code for America uses Intercom to bridge the gap between people and government | Inside Intercom
View details
Article
Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently | Inside Intercom
View details
Article
Conversational design for better products | Inside Intercom
View details
Article
Customer experience versus efficiency – why support leaders shouldn't have to choose
View details
Article
Take Back Your Time: How to Unlock the Hidden Value in Your Calendar
View details
Article
Meet Dan Griggs, Intercom's first CFO | Inside Intercom
View details
Article
Words Matter: Removing Exclusionary Terminology from Our Codebase
View details
Article
Four steps to building engaged engineering teams | Inside Intercom
View details
Article
The future of support: 5 key trends that will shape customer care in 2021
View details
Article
Boost your support efficiency with Intercom's new workflows | Inside Intercom
View details
Article
500 Startups' Elizabeth Yin on seed-stage venture capital
View details
Article
Unlocking a global audience with localization | Inside Intercom
View details
Article
Creative advertising doesn't have to cost a fortune – Inside Intercom
View details
Article
Optimizely's Claire Vo On The Power Of Product Experimentation
View details
Article
Behind the scenes: The Inside Intercom World Tour | Inside Intercom
View details
Article
A message to our customers | Inside Intercom
View details
Article
How to Boost Customer Satisfaction without Sacrificing Efficiency
View details
Article
Jobs-to-be-Done: from doubter to believer | Inside Intercom
View details
Article
Talk: They're all just perspectives | Inside Intercom
View details
Article
How Daily.co's Intercom App Helped Drive Discovery & Engagement
View details
Article
All content is marketing | Inside Intercom
View details
Article
Writing an interface | Inside Intercom
View details
Article
3 career tips for SDRs who want to get promoted to AEs
View details
Article
Samuel Hulick on building better onboarding | Inside Intercom
View details
Article
Your next wave of growth will come from conversational relationships | Inside Intercom
View details
Article
Customer retention is the new conversion | Inside Intercom
View details
Article
The top books every Customer Success Manager should read
View details
Article
Podcasting: where content marketing meets the earbuds
View details
Article
Announcing Our New, Customizable Inbox, Now With Apps
View details
Article
Storytelling is Great, But is it Enough? | Inside Intercom
View details
Article
The end of "good enough" – and the rise of conversational support
View details
Article
Announcing the Conversational Support Funnel Starter Kit | Inside Intercom
View details
Article
Introducing Scale – expert advice on driving business growth through customer relationships
View details
Article
How Customer Support is Changing (and How You Can Stay Ahead)
View details
Article
We run on inclusion: On Pride, allyship, and Black Lives Matter | Inside Intercom
View details
Article
The key to fierce customer loyalty? Your support team.
View details
Article
Strategies for Building a Resilient Business | Inside Intercom
View details
Article
Mobile Carousels: The Best Way to Engage Customers on Mobile
View details
Article
Announcing Intercom's new CEO | Inside Intercom
View details
Article
How to use in app messaging to retain your best customers
View details
Article
Why CSAT Only Gives You Half the Picture | Inside Intercom
View details
Article
Why efficiency, not just effectiveness, is key to scaling customer success
View details
Article
Email Deliverability: How to Improve Open Rates/Decrease Bounces
View details
Article
Built for you: Resolution Bot, API 2.0, permissions, and more to help you scale | Inside Intercom
View details
Article
Reading list: Platforms, ecosystems, and partnerships | Inside Intercom
View details
Article
How Our Support Team Helped Train Our Chatbot | Inside Intercom
View details
Article
Reading list: Analyzing great product teams | Inside Intercom
View details
Article
Support Strategies That Drive Better Retention | Inside Intercom
View details
Article
Measuring Proactive Communication in COVID-19 Conversations
View details
Article
Leading your support team through a crisis | Inside Intercom
View details
Article
Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT
View details
Article
Intercom's response to the spread of COVID-19 | Inside Intercom
View details
Article
Building Intercom from home: Software delivery in challenging times | Inside Intercom
View details
Article
Everything just changed: How to keep your customers at the center during turbulent times
View details
Article
Finding our way at home – reflections from the Intercom Content team | Inside Intercom
View details
Article
Reading list: Know your customers | Inside Intercom
View details
Article
Lessons Learned About People Management | Inside Intercom
View details
Article
Partner with Intercom and grow your business | Inside Intercom
View details
Article
Reading list: Advice for customer retention | Inside Intercom
View details
Article
Knowledge Base Best Practices [Support More Customers!]
View details
Article
What we look for when we hire designers at Intercom | Inside Intercom
View details
Article
Working across land and sea: Tips for remote communication | Inside Intercom
View details
Article
How Intercom Customers are Providing Relief During COVID-19
View details
Article
Cultivating a robust app ecosystem | Inside Intercom
View details
Article
Strategies for modern remote customer support | Inside Intercom
View details
Article
How Customer Support Automation Works [+Why You Need It]
View details
Article
Supporting the fight against COVID-19 | Inside Intercom
Load more
Fetching more...
Share this
Close
Close
Share to:
Share on LinkedIn
Share on Twitter
Share to Email
- or -
Copy the URL below and share to your favorite social platforms.
Copy
How it works
The shared link will allow the reader to click through to the final url for this piece, skipping the need to sign up or log in to engage with the content.
Loading
Close
Close
Loading
![12 Critical Help Desk Metrics + How to Improve Them [2021]](https://main-app-production-public.s3.amazonaws.com/1jr3yp8mgbilmhzky5xwqdbw8eub "12 Critical Help Desk Metrics + How to Improve Them [2021]")
![Knowledge Base Best Practices [Support More Customers!]](https://main-app-production-public.s3.amazonaws.com/aho25d8walfhyo18cpz0uxohr5jq "Knowledge Base Best Practices [Support More Customers!]")
![How Customer Support Automation Works [+Why You Need It]](https://main-app-production-public.s3.amazonaws.com/1u6c1igvt6peyybpn4u2yy480618 "How Customer Support Automation Works [+Why You Need It]")
